Shop AG Car Care Products
Returns and Refunds

Non-Defective: ShopAgProducts.com stands by our products and will replace any defective product. It 's the responsibility of the buyer to fully inspect the product upon delivery and to notify us of any possible returns, due to defect or shipping damage. Non-defective returns must call us within 24 business hours to qualify to return a non defected or non damaged product and will be assessed a 20% restocking fee which doesn't include the original shipping.  No returns will be accepted without a RMA # from our customer service department.  Product returns for non-defective merchandise must be shipped back with freight prepaid by customer, freight is non-refundable.  When returning merchandise, please be sure that it has not been used.  When we receive the product back we will credit your card back with the appropriate funds once the item has been inspected.

Defective: For defective or damaged goods the customer has 7 business days to return the product and the customer must contact us prior to returning product with reason for the return. No returns will be accepted without a RMA # from our customer service department. Please contact them at the email below and include photos of what the problem is with your merchandise.  Product must be like new and is subject to our inspection. DO NOT THROW AWAY ANY PACKAGING - product must be in new, original condition, packaged in original packaging and include all tags and paperwork that accompanied it.  Shipping for defective product returns will be paid by ShopAgProducts.com.  When returning merchandise, please be sure that it has not been used.  Dirty & used merchandise will not be accepted back.  Contact us at the following link Email.